Posts by Ruriksson
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You always have problem with players or issues with your game play, you would never be happy with any answer we give you.
So you choose to ignore everything instead of even trying?
I would be more than happy with an answer, but the best we ever get in support is that things are being looked into - but nothing ever changes. The problems remain. Probably due to the fact that the people we send tickets to are involved with the orders that are being complained about.
There was a very long period of time when I believed you were the most reliable admin and I always felt I could rely on you for in game support.
That changed at some point, around the time of the last merges.
I think that you became less impartial.
Team Manager now?
when did this happen? It's been so long since you spoke to anyone here that you've been promoted and nobody knew.
So which team do you manage, Game admins, board admins?
Maybe you could provide a list.
Who do you think is involved with the orders that you complain about? No one is playing in that community from my team i can tell you that.
We answer the tickets that it will be checked and then we do the necessary checks, but we will not provide any info from the income.
Please be respectful to my team and me, this is warning for everyone here.Is it really a bit presumptuous and arrogant to issue a warning to everyone here? What makes you think you should warn us all just because players here are voicing legitimate criticism of how support tickets are handled?
I can only agree with what some people are writing here. There are Team staff who do a really good job and many who do absolutely nothing.
It’s unacceptable for tickets to be left unprocessed for weeks on end. We’re talking about critical reports here, too. Where are the community managers who are paid to do their jobs?
It’s simply negligent how carelessly these reports are being handled.
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Display MoreThank you for the response Maeve but let’s be absolutely honest here: this post is nothing more than a textbook exercise in shifting blame and dodging accountability.
1. "We do the best we can with the tools available " While it is true that recruiting is difficult, being a volunteer does not grant a lifetime immunity pass from basic responsibility. If the current team is understaffed, inactive, or lacks the tools to function, that is a structural failure that should have been escalated to Gameforge months, if not years ago. If you accept a role as an administrator, you accept the responsibility that comes with it. If the tools are broken or not enough and the workload is unmanageable, keeping silent and letting tickets rot for weeks is the worst possible approach.
2."Recruiting new team members is far more difficult than it seems"Let’s call this what it is: a myth. How can you complain about a lack of volunteers when there hasn't been a visible, open application phase for Game Administrators in ages? There may be 1-2 posts but somewhere deep in the archive where no one finds or see it. You cannot claim nobody wants to do the job when you aren't even opening the doors or make the approach. There is absolutely no effort made to recruit, no announcements, and zero incentives created to attract new game admins.
2. "Volunteers have families now / Priorities change" We completely respect everyone's personal life, families, and changing priorities. However, this actually disproves your own point. If an administrator no longer has the time or the passion to dedicate to the game, the correct and honorable move is to step down, like other previous team members did before or were forced to. Holding onto a title and a position while being completely inactive helps absolutely no one it only blocks the path for potential new people and leaves the community stranded and frustrated, because we see you all holding that "title".
3. "Community Managers are overworked and manage multiple games" This is a corporate excuse, not a player problem. Players pay real money for Rubies and microtransactions in this game. Gameforge is a commercial company, not a charity. The moment a company continues to monetize a game while refusing to staff it properly, it becomes a scam. Defending the CMs by saying "they are busy with other games" is essentially admitting to the community that BattleKnight is being left to die while still collecting our money.
4. "Don't criticize team members who post announcements while support is ignored"
You argue that we shouldn't criticize team members who post announcements because "different roles have different responsibilities." From a player’s perspective, this is just bureaucratic nonsense. When the ship is sinking, it doesn't matter which sailor is responsible for the deck and which for the kitchen everyone needs to grab a bucket.
If the players have problems or issues reported and support tickets are rotting for weeks, having Board Admins happily push event announcements to keep players spending money while Game Admins are completely "missing in action" looks incredibly hypocritical. If the team is as small and desperate as you claim, these strict role separations shouldn't exist anymore. Cross-train your staff, help each other out, and clear the support backlog instead of hiding behind team titles while the community burns.
5. "The solution is a global merge like Gladiatus" While a global merge is indeed a great technical solution, using it as a future excuse for current support negligence is unacceptable. A merge requires development time and corporate decisions that might take months or may never happen at all. What we need is support now, not a hypothetical 'savior' in the distant future.
Final thoughts: We don't want excuses, we want execution. If Gameforge and the current volunteer team can no longer maintain basic customer service, then be honest and close the servers. But stop taking our money or offer microtransactions while telling us to "be patient" because life got in the way. And please, save yourself the argument that "nobody is forced to spend money." That is a cheap defense. Gameforge runs a commercial business, and BattleKnight is designed to promote microtransactions. The moment you offer a paid service, whether optional or not, you are making a financial deal with the player base. You cannot pocket the money from premium sales while providing zero customer support and letting game-breaking issues rot. Do the job, pressure Gameforge for real support, or step aside.
[Mic drop] 🎤You've put into words exactly what I wanted to do today ...1000%. Thanks, Camleot. But I'll add a few more thoughts when the time comes.
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So what's the problem, my friend? You shouldn't be nervous about the game administrators, after all, they are just volunteers in the game and they are not paid to be available to us 24/1.....
Patience, Patience My Amigo
Sorry, but that's nonsense. If players sometimes have to wait two weeks, that has nothing to do with “voluntary” anymore. In two weeks, many critical errors can occur, along with insults and much more.
The community managers, in particular, are acting with gross negligence through their inactivity. Given the low number of active players, this is ridiculous. They have nothing else to do and could easily handle the 1–2 tickets per week.
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Display MoreHello again!
I think my previous message may have been misunderstood, so I would like to clarify a few things:
I never said that modifying the game or adding new content is impossible. What I said is that, due to the age and structure of the game's code, many changes tend to create unexpected problems in other parts of the system. In older games, systems are often deeply interconnected, meaning that changing one feature can unintentionally affect several others.
To give a simple example: adding a new mission area is not always just "creating new enemies and rewards". It can impact balancing, calculations, database structures, quest systems, localisation, event scaling, item generation, server stability, and other mechanics that were originally built almost 20 years ago under very different technical standards.
Regarding Gladiatus, while both games are old, they are not built in exactly the same way internally, nor do they necessarily have the same development priorities, technical architecture, or available resources assigned to them. What is feasible in one project is not automatically feasible in another without risk or significant development time.
About the investment topic: when I mentioned that investment is limited, I was not referring to whether players spend money or support the game. I am fully aware that many players continue to buy rubies and support BattleKnight very actively, and that support is genuinely appreciated.
What I meant is that development resources are finite. Even if revenue exists, decisions regarding how many developers work on a project, how much time can be allocated, or which technical tasks are prioritised are made at company level. Unfortunately, those decisions are outside the control of the community team.
Many of these suggestions have been requested internally for years as well. The fact that something has not been implemented does not necessarily mean that nobody wants it... sometimes it simply means the technical cost, risk, or required workload is much higher than it appears from the outside.
That being said, feedback and suggestions are still important. They are forwarded, discussed internally, and taken into consideration even if we cannot always provide the result players hope for immediately.
In this age of AI, which has already caused a number of problems, security breaches and even improvements in coding for large global companies, I cannot understand the statement regarding Battleknight’s old system. Now, of all times, would be the right moment to tackle things properly.
In my opinion, Gameforge simply lacks the will to do so and is just trying to milk the game for all it’s worth. When I read the user reviews for Metin 2, I see parallels with Battleknight.
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Dagegen
- Sind 14 Tage nichts
- Gibt es eine ähnliche Mechanik schon via Support.
Das müsstest du wissen. - Dient der Beitrag - aus meiner Sicht - nur dazu den drölften Multi-Orden für euch zu übernehmen. Wie viele wollt ihr denn noch?
- Sich selber 21 Stimmen zu geben ist schon wild.
Hast du nicht bei Walhalla genug zu tun? Ach ne. der Orden is ja auch zu 80% inaktiv.
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Yeah i doubt this hahaha 6-8k of gems? Really i dont know how to play this game then!!!
8k gems? Bitch pls
Please make a video of yourself pressing F5.
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The suggestion here is not to create an international server. The new English server, which will open in May or June, was converted into an international server by the players themselves. Simply register there and play.
No
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The international server has been a topic of discussion here for some time now – including in my messages to Paso.
However, the international server must absolutely:
- Provide robust protection against bot users
- Completely overhaul the Order Battles system.
- There must be ONLY one account and NO more multi-accounts.
- The cooperation between team members must be reworked.
- Greater transparency regarding bans and warnings, as in the past.
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Ruriksson because this old just for fun.where is Paso and all GF workers ? he give us post and thats is that
Well, the contribution will come to nothing.
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I don't understand, because Paso already did that weeks ago. Why again?
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QuoteI don't feel that this thread will achieve anything, because we've had enough of these over the last 10 years.
I cannot promise anything but for sure that I will report what was said (in this thread and the other) and I will be fighting to implement some things that were suggested, whether here or in the other thread and we are already working on other stuff (new kind of monthly madness for example).
I appreciate your statement, but many community managers before you have said the same thing and unfortunately nothing has happened. In 2015, there was a German CoMa here who said the same thing and wanted to change a lot. Nothing has changed in all these years.
However, it is now imperative and important to fix the merchant. I have already reported cases to Kizuna via support that there are players who have grown so much in level that they hardly have a chance to play multiple missions without dropping to 0 health points. This is because the old accounts are superior to them due to their older and better armour. However, Kizuna has not responded, which I find negligent for a CoMa. This is tough for non-ruby players. And we are in the realm of real money coercion here, which makes a warning from Gameforge legally possible.
If you want to take a good step, Paso, then reset the merchant to its old status immediately. And also restore the 5-minute cooldown in duels. These are two significant changes that absolutely must be restored.
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I don't feel that this thread will achieve anything, because we've had enough of these over the last 10 years. But it keeps the topic alive.
The previous posts have already mentioned a lot.
I'll start with another topic. Because I consider them equally important.
THE TEAM (CoMa, Admins, Mods...):You need to reduce the size of the team and unfortunately remove inactive team members or those who don't do anything. Simply convert the forum into an international forum. Those who don't know English can use Deepl and other translators to communicate. In our German section, communication is often non-existent or too late. The international team members too often take on the work for many areas (many thanks to them).
RULES:
Bot users and hackers:
Tough and effective action against bot users and hackers.
I suspect that some are tolerated because they invest money.
Bans for insults, etc.! Not just against one account, but all multi-accounts, because the player remains the same. Unfortunately, in the past, only one account was banned and not all multi-accounts. More transparency again when it comes to bans, etc.! Stricter control of accounts within the same household. This is often used to circumvent registered multi-accounts.There used to be a notice board here where all warnings and bans could be tracked. Unfortunately, this is needed again.
ITEM-MERCHANT:
This must be fixed urgently and very quickly. Higher levels have to buy yellow potions more often to regain HP. This also violates guidelines and laws because players are forced to spend money. Due to the higher cooldown on missions, players are no longer able to maintain their level.
This is URGENT and needs to be fixed ASAP.
ORDER WARSMust be like they used to be. All players decide for themselves which opponents to attack. Health points must once again determine who wins. The orders must work together more. The current system makes no sense. The order wars are much too long.
INTERNATIONAL SERVER:
Please plan for an international server with only one account per player. No more multi-accounts. Each player may have one account on the international server. There are many great players from other countries here. I would love to play with/against them.
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The fix was rolled out and all rubies were delivered.
We again sincerely apologize for the inconvenience.
Happy holidays
Is there any information on how to resolve issues with retailers? This is a significant problem, particularly for growing accounts.
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In order to discuss things objectively, you also have to understand. As modest as Gameforge's behaviour is.
Maeve wrote ‘lose either’ < which means you don't lose one thing or the other.
Sir Loin Steak : It would be helpful if you held back a little. You don't have to write five posts in a row or make exaggerated accusations. Your attitude doesn't help US at all – quite the contrary. Pull yourself together.
And format your texts properly. Reading your posts is so exhausting.
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I would recommend that everyone contact the relevant consumer agency in their country. Be objective and provide clear evidence. Leave your emotions out of it and stay within the bounds of the law.
The team members here are also only volunteers and receive some compensation for their work. I find the grossly negligent behaviour of the community managers to be a serious issue. Since they are employees of Game Forge, or external service providers for publishers, etc., please do not take your frustration out on the team members.
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Hello all
Thank you for reporting the issue with the 50% Happy Hour.
Due to the current dates, it is most likely that the team will be able to review this issue next week. In the meantime, please rest assured that if you have purchased any amount of rubies, the corresponding bonus will be applied correctly. You will not lose either your money or your rubies.
Thank you for your patience and understanding.
Does this mean that buyers will ‘probably’ have to wait until next week for the rubies to be credited? The statement can also be interpreted differently.
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In the evenings, people would go to the forum, and there were more users active there at the same time than there are players active in the game today.
