Here we go:
The admins are too top heavy in BOARD admins - who's only role seems to be removing any post that criticizes them and making announcements which are mostly inaccurate or so late that they are pointless.
But there are ridiculously too few GAME admins. There seems to be nobody answering tickets and there is most definitely not anybody taking any action against those tickets when they finally do bother to read them.
The board is full of completely useless crap that nobody cares about. But there's 200 admins controlling it.
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Please keep in mind that all communities were merged into a single forum, which is why you now see a much larger list of team members, including administrators, game operators, moderators, and other staff.
However, each team member is still responsible for the sections assigned to them in their respective language. This is the same system that has already been implemented in several other Gameforge games.
Maybe they all have to listen to all the songs that Berserker listens to, count to a billion a few times and read all about every single order war in Poland before they are allowed to do anything.
Oh and also delete any post that says anything mean about them to hide any evidence of them doing..................................................bugger all.
Users and team members have the same right to post songs, participate in forum games, or use the off-topic sections as you have to express your opinion.
If you're not interested in those sections, you can simply hide them or disable their notifications.
Likewise, if a post is edited or removed, it's because it violates the forum rules. If you're aware that certain behavior isn't allowed, you shouldn't be surprised when that content is moderated.
You have acknowledged that there is a problem with answering tickets within a reasonable time frame but you only give more excuses and no solutions.
I'm simply saying that I understand why this situation is frustrating, and I've explained the reasons behind it, not made excuses for it.
Fortunately, this isn't an issue I'm experiencing in the communities I manage, so it's not something I'm in a position to solve myself. As I've always said, when situations like this arise, the best option is to contact the Community Manager, as they're responsible for overseeing their communities, especially when admins are unavailable.
4 servers would be a lot easier to manage in each community instead of the everrgrowing amount that we get.
I feel the same way, and I haven't met a single team member who thinks otherwise. In the end, though, it's Gameforge's decision.
I saw that you were still online after my response, and I had hoped to receive some kind of reply to my question (see your answer).
But no, absolutely nothing.
That disappoints me, just like the fact that GF refuses to take action against abuse such as the use of bots and harassment.
As a result, abusers and bullies get away with it.
But if this is how you want things to be, then it will only continue to escalate.
Good luck with your "busy tasks" ā or should I say, keep collecting free rubies while letting the users fend for themselves...
And yes, I am pissed off.
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Just because I'm online doesn't mean I'm going to reply to every single message immediately. Please allow me the time to read everything properly and respond when I feel it's appropriate and necessary.
The reason I'm replying at all is because I don't want you to feel ignored or think that your concerns don't matter. But please don't mistake that for me being responsible for every issue that's being discussed.
As I've said before, I do everything that's within my reach, but I simply can't make decisions or act on behalf of a Gameforge employee.
2."Recruiting new team members is far more difficult than it seems"
Letās call this what it is: a myth. How can you complain about a lack of volunteers when there hasn't been a visible, open application phase for Game Administrators in ages? There may be 1-2 posts but somewhere deep in the archive where no one finds or see it. You cannot claim nobody wants to do the job when you aren't even opening the doors or make the approach. There is absolutely no effort made to recruit, no announcements, and zero incentives created to attract new game admins.
Hi! 
GAs aren't selected in the same way as GO. It's a position with a high level of responsibility and access to sensitive information, so those appointments are made directly by the Team Managers and Community Managers. It's not a role that players can simply apply for.
Recruiting new Game Operators isn't as straightforward as it may seem either. There are a number of internal requirements that need to be met, and while we've certainly tried, it becomes very difficult when a community only has a handful of active players. On top of that, not everyone is a suitable fit for the role.
3. "Community Managers are overworked and manage multiple games" This is a corporate excuse, not a player problem. Players pay real money for Rubies and microtransactions in this game. Gameforge is a commercial company, not a charity. The moment a company continues to monetize a game while refusing to staff it properly, it becomes a scam. Defending the CMs by saying "they are busy with other games" is essentially admitting to the community that BattleKnight is being left to die while still collecting our money.
I understand why players see it that way. My intention wasn't to justify the situation, only to explain how responsibilities are currently distributed. Whether more resources should be allocated to BattleKnight is ultimately a decision that only Gameforge can make.
4. "Don't criticize team members who post announcements while support is ignored"
I agree that unresolved support is frustrating. My point was simply that different team roles have different permissions and responsibilities. Someone posting announcements doesn't necessarily have access to support tickets or the authority to handle them.
And regarding the global merge I wasn't presenting it as an excuse or an immediate solution. It was simply my personal opinion on what could improve the situation in the long term as support tickets would be centralized, allowing active team members to assist much more quickly regardless of which community the ticket originated from.
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Once again, I'll pass your feedback on to the higher team so they're aware of your concerns.
Kind regards and have a great weekend! 