Could you provide some clarity on GF's plan to address the remaining bugs
that emerged after the server merge? Many companion items that players paid for are no longer functioning properly—like the sniffer dog, which no longer sniffs, Pegasus not bringing back silver after travel, and Muse not increasing karma points after missions. All of these items, except for Muse, were purchased with real money. Why are we not receiving the services we paid for? Is this how GF intends to treat its customers? What compensation will be provided, and how does GF plan to quantify the impact of these issues?
Regarding compensation, while the last event was enjoyable, it should not be labeled as compensation for the Clan Wars bug since all players had equal access to its benefits. A considerable number of players were left without a castle for weeks before the bug was fixed. During this time, those who managed to conquer a castle earlier enjoyed its benefits and cheaper attribute upgrades. It would only have been fair compensation if the event had been specifically organized for the players negatively impacted by the bug. The other players already had an advantage, enjoying weeks of progress while their competitors couldn't advance their knights as quickly, followed by an event with reduced upgrade costs and increased silver rewards.
Will the first group receive any compensation for the lost time and money (including real money) caused by the game owners? Where is the support for your customers in this situation?